Service Desk Licence Exclusive !full!

To successfully execute this strategy, IT leaders must identify specific touchpoints where full licenses can be stripped away in favor of restricted access. ITIL Request Fulfilment and Approvals

: Typically higher per seat, but guarantees availability. Concurrent (Shared) Licenses : service desk licence exclusive

Understanding Service Desk Licence Exclusivity: Maximizing Efficiency and Control To successfully execute this strategy, IT leaders must

Connect your ITSM platform to your Identity Provider (like Okta or Azure AD) to automatically revoke exclusive licences the moment an employee changes roles or departs the organization. To successfully execute this strategy

Non-licenced employees cannot view internal workflows, asset databases, or change management pipelines.

The risk of exclusive licensing is paying for what you don’t use. To optimize your ROI: