Use the Volume keys to highlight Wipe Cache Partition and press the Power button to select it. Confirm the action if prompted. Reboot: Once completed, select Reboot System Now . Step 4: Reload the Firmware Using the Mobile Upgrade Tool
: A common but overlooked issue is a physically stuck volume button. If the volume down key is depressed (often due to a tight protective case), the device will automatically enter the bootloader on every restart. blackberry keyone stuck in bootloader menu top
If your BlackBerry KEYone continues to drop back into the bootloader menu even after a successful Autoloader flash, the device is likely suffering from internal hardware degradation, such as failing eMMC flash memory or a degraded motherboard. In these rare instances, a hardware replacement or professional repair is required. To help determine the best path forward, let me know: Use the Volume keys to highlight Wipe Cache
Do not disconnect the cable during this process. The command prompt window will close automatically when finished, and your KEYone will reboot into the initial Android setup screen. Step 5: Diagnose Hardware Failure Step 4: Reload the Firmware Using the Mobile