e-FEAP is optimized for specific versions of or updated versions of Google Chrome . If the page layout looks broken, try switching to a different browser or clearing your cache. 2. Stable Internet Connection
| | Likely Cause | How to Fix It | | :--- | :--- | :--- | | Issue #1: Infinite Login Loop (After entering credentials, the page just reloads) | Browser cache/cookies conflict or outdated browser version. | Clear browser cache and cookies . Update Chrome (Settings > About Chrome) or switch to Microsoft Edge/Firefox. | | Issue #2: User ID Not Valid | Incorrect ID, input errors, or account lockout. | Enter Employee/Agent Code without spaces and check for typos. Use "Forgot Password" to reset credentials. Contact LIC IT Help Desk if locked out for over 24 hours. | | Issue #3: Forgotten Password | You haven't updated your password recently. | Look for a "Forgot Password" link and follow the prompts. If no link exists, use your registered email/mobile to request a reset link from the help desk. | | Issue #4: Payment Gateway Failure | Application/claim payment fails during login session. | Do not refresh or press the back button. Wait 24-48 hours for auto-refund and check payment status via transaction history before retrying. | lic efeap login better
: All reports generated via e-FEAP (surrender quotations, maturity benefits, etc.) are guaranteed to match LIC's official internal records 100% . Login and Access for Authorized Users e-FEAP is optimized for specific versions of or