This happens when data packets are dropped. Ensure your laptop is plugged into a power source, disable power-saving mode on your USB ports via Device Manager, and check that the physical cable connection is tight.
This indicates the software cannot see your cable. Double-check your Device Manager to ensure the drivers are correctly installed and that no other software (like a different diagnostic tool) is actively using that same COM port. els common service tool download new
You are hoping to patch it with a crack. The latest versions have rolling cryptographic checks. Cracks from 2022 will brick the software on the first internet connection. This happens when data packets are dropped