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Your hub may reboot at any time to apply updates. To ensure you receive them, keep the device switched on regularly.
For those experiencing dropouts, slow speeds, or disc disconnections, first check your firmware version. If it’s older than v0.28.10.04182-BT, contact BT support via their community forum or 0800 number and reference this guide. latest firmware bt smart hub 2
Before we look at the specific version numbers, it is essential to understand what firmware is. Think of firmware as the router’s operating system. While your Windows or macOS manages your computer, the router’s firmware manages the traffic lights, data packets, and security protocols of your home network. Your hub may reboot at any time to apply updates
Supports both 2.4GHz and 5GHz bands for maximum coverage and speed. If it’s older than v0
If your hub is not updating or is experiencing "glitches" after an update: BT Smart Hub 2 - Connection Issues (April 2021)