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When you call, explain: "I need my decoder’s serial number because my decoder is hot. I have my registered phone number and name."
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If you've registered your decoder with StarTimes, you may be able to find the serial number associated with your account. Log in to your StarTimes account online or through the mobile app, and look for a section that displays your decoder information. Log in to your StarTimes account online or
Select (or the respective system information option for your specific model) and press OK .
If you're unable to find your serial number using the above methods, contact StarTimes customer support:
