Follow these sequential steps to safely clear the active locks and fix your configuration file: 1. Terminate Overlapping Background Processes
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Are you using a or a shared network database ? If you share with third parties, their policies apply
The software relies on specific initialization files (often ending in .ini ) to locate data directories. Are you using a or a shared network database
Check your configuration file for an access mode flag. If a line reads AccessMode=Exclusive , change it to AccessMode=Shared or MultiUser=1 (depending on your specific TecDoc version version guidelines) to allow simultaneous connections.