In the meantime, I have outlined both paths below so you can quickly find what you need. Option 1: Step-by-Step Technical Guide
Check the box that says Attempt to remove the driver for this device if prompted, then click Uninstall .
When these drivers become outdated, corrupted during a Windows update, or accidentally deleted, your hardware cannot communicate with your software, resulting in a total loss of sound. Common Symptoms of Corrupted or Missing Audio Drivers