Save the configuration. Basic storage drives do not have the AI computing power to index smart tracking indicators, so continuous archiving bypasses the restriction. Method 2: Modify Streams and Frame Rates via Web Browser
will fail. Pushing resolutions or frame rates outside the strict, immutable factory threshold of the intercom will stop data transmission and display SaveVideo parametersFailed. Error code: HCNetSDK.dll[23] . Step-by-Step Verified Fixes Phase 1: Match Recording Schedules to Storage Capabilities hikvision error code hcnetsdkdll 23 verified
Error code 23 can be triggered when the device fails to get the sub-stream, or the sub-stream does not exist at all. This is sometimes incorrectly flagged as a general "not supported" error. Save the configuration
Trying to open an audio stream on a channel that doesn't support audio, or requesting a "Sub Stream" that hasn't been configured, can also trigger this response. Right-click the camera channel in and manually select Main Stream Image > Video & Audio Pushing resolutions or frame rates outside the strict,
: Navigate to Remote Configuration > Basic Settings > Video & Audio . Ensure the "Video Type" is set to "Video & Audio" only if the camera has an integrated microphone. If it doesn't, selecting "Video & Audio" can trigger an unsupported function error. 3. Update Firmware and Software
Understanding the root cause of this error code is the first step toward clearing it from your surveillance log. 1. Incompatible Recording Templates (Event vs. Continuous)